Shipping Policy

Shipping and Processing Times:
Deliveries begin May 2022 and will be United States only (most states, excluding: AK, HI, ID, IA, MT, NE, ND, SD, PR, WI, WY).
As we are launching the first batch of orders through a pre-order system, processing times should be treated as 'until we begin fulfillment'. A full deposit is required and will be transacted at the time of purchase.

Shipping and installation are included in the price of your pre-order. boîtier for bike will be delivered within your home, within your room of choice (White Glove service).

Requirements:
For buyers, please ensure you have 9 feet of space to use boîtier for bike, and that there is a means for us to install the product, such as you have done with other large furniture (wide-enough thresholds, access to a wide-enough elevator, no extreme walkups).

Domestic Shipping Rates and Estimates
Shipping rates are included in the price of your pre-order.

Local Delivery
Local deliveries are treated the same as Domestic deliveries, see above.

International Shipping
International shipping (outside of the U.S.) is not available at this time.

How do I check the status of my order?
Before shipping begins, we will be providing monthly updates as to the status of fulfilling orders, at boitierhome.com/blog and directly through email. As your shipping date nears, you will receive an email to coordinate a delivery window. Members of our team + shipping partners will need to set a time to install your cabinet within your home.

Refund policy:
Orders cancelled by the end of the year (2021) will be fully refunded. If cancelled next year, there will be a cut off to our guarantee once we finalize logistics and make payments to suppliers. We are running the initial batch of orders as a crowdfunded campaign, where deposits are directly paying for materials. Please consider this before ordering.